Please watch this short video to know how to use module Cases

Use Cases module to track and manage services-related problems reported by your users and customers. After you create a case, you can associate it with related bugs.

Three demo screenshots on the right side illustrate how to manage Cases in CRM module.
Cases module is used to track and manage customer requests for assistance with products or services. Each case record may relate to other records such as calls, contacts, and bugs, making it easy to get the full picture of an issue and its history.

Major Features.

Keep your Case records up to date.

Easily create a new Case by cloning existing data.

View change log of a Case.

Other Features Highlight

Select from 3 types of Cases to report.

Assign a Case to other users and add related contacts and bugs.

Track the status of a case.