Our Cases module tracks and manages procurement and product-related problems reported by your customers. Associate related problems and issues with every created case. Each case record may relate to other records such as calls, contacts, documents and tasks, making it easy to gauge big-picture insight into an issue and its history.

Major Features

Maintain up-to-date Case Records

Create New Case with Data Cloning

Access Case Change Log for Increased Client Insight

Other Features Highlight

Designate Case by Type, Status and Priority Level

Assign Case to team members for Prompt Resolution

Track Case Status and Updates from Open to Close